Packaging Machine Services
Packaging Machine Services
Unified Flex Packaging Machine Services & Support
The Unified Flex certified Service Team includes qualified machinists, PLC, and packaging specialists with decades of installing packaging equipment experience. Unified Flex will be there through every step of the process to ensure your solution is performing at its optimal level.
Equipment Set-Up & Installation
Before the packaging equipment is installed, we have a pre-delivery acceptance test, where we start operating each machine at our facility with customer-supplied products and their specified packaging film. This process allows us to identify any unforeseen issues, resolve them, and make upgrades before shipping, saving you time and money.
Production Test and Troubleshooting
Due to a limited supply of products at our facility, certain issues cannot be addressed until the product starts to flow from the manufacturing process to the packaging system. Upon delivery, our experts ensure your machine is properly installed and running efficiently at your facility. Changes in temperature, moisture level, volume, shape, and dust can affect the equipment. Post-installation testing and troubleshooting allow us to rectify those issues and fine-tune the machine so you’re ready to go. For more information, do not hesitate to Contact Us.
Training on Equipment
At Unified Flex we offer in-depth training with our experienced service technicians to get you up to speed on every detail of your machine. Being trained on the equipment by our qualified trainers is a very important part of our process to ensure you get the right solution for your needs. Whether it’s getting a new hire onboarded or handling ongoing training and refreshers for existing team members, our training sessions help streamline production and ensure peak performance.
The following list is a sample of our training options and you can tailor these to meet the requirements of your staff.
- Pre-production due diligence by operators
- Post-production due diligence by operators
- Educating operators about each button on the machine
- Educating operators about machine safety
- Educating operators about setting up an SKU for production
- Educating operators about maximizing production on the equipment
- Educating operators and maintenance staff to maintain the quality of the package
- Educating operators on setting up batch/date codes
- Educating operators to maintain the efficiency of the system
- Educating maintenance staff on preventive maintenance
- Educating maintenance staff on troubleshooting and repairs
Phone & Internet Support
Whether there’s a machine issue, regular maintenance, or you just have a quick question, we’re here for you. Our team of experts provides online and phone support to minimize machine downtime. Most machines are capable of connecting to the internet and the controllers of the machines can be accessed by Unified Flex over the internet. This is helpful if a major breakdown occurs on the machine and Unified Flex can log in to the controller to identify the issues. Through pictures, videos, and real-time chats, we often save companies thousands of dollars in downtime as well as unwanted travel, repair, and service costs. This saves valuable time and money for you, our customer.
Our service techs are available on weekdays from 8:30 a.m. to 5 p.m. EST. Unified Flex provides phone support free of cost to help you get your production back up quickly.
Preventative Maintenance
As with most equipment, ongoing preventative maintenance and replacement parts are necessary to keep your packaging machinery operating at optimal levels. A Unified Flex technician can perform preventative maintenance inspections and quickly install replacement parts, so your team can have peace of mind and focus on other pressing tasks.