Customer Support Portal
Customer Support Portal
Unified Flex Packaging Technologies Customer Service Portal
Need help? You are at the right place. If your packaging machine is down for any reason — part malfunction, out of film/pouches, or the operator requires guidance — we have your back.
Just open a support ticket, and our dedicated customer service team will reach out to you as quickly as possible. You can also log in to see the status of your existing ticket to ensure, you are always in the loop!
KEY BENEFITS
Single Point of Resolution
No repeating information through multiple calls, emails, and chats. Our service portal gives you one quick, efficient way to monitor requests and connect with our team.
Dedicated Team
Our dedicated team of Customer Success Managers ensures you get in touch with the right person. No matter how big or small your concern is, it’s a top priority for us.
Ticket History
With ticket history tracking capabilities, you can ensure you never duplicate your orders or lose track of a request. Plus, our team never has to ask you to repeat information.
Cloud Backup
Bills of materials, pneumatic & electrical schematics, general maintenance guidelines, film changeover guidelines, user manuals, training videos, and other important resources are just a click away via your account.
Need Help?
Have trouble logging in or want to talk to a support representative directly? Call 1-866-369-4181 during our business hours — Monday through Friday 8:30 a.m. to 5 p.m. EST. You can also reach us via email at info@unfiedflex.com.